Lucky 97 Terms and Conditions – Read Before You Play

By accessing or using the Lucky 97 website at lucky97.bio, its mobile-optimised interface, or any services operated under the Lucky 97 brand, you confirm that you have read these Terms and Conditions in full and that you accept and agree to be bound by them. These terms apply to all visitors, registered users, and anyone who interacts with the platform in any capacity.

Lucky 97 reserves the right to modify these terms at any time. Changes will be posted to this page with an updated effective date. It is your responsibility to review these terms periodically. Continued use of the platform following any posted changes constitutes your acceptance of those changes.

These Terms and Conditions are written in English and this version governs in the event of any inconsistency with a translated version. Lucky 97 operates primarily for the Pakistani market, and references to currency in these terms refer to Pakistani Rupees (PKR) unless otherwise stated.

To register an account with Lucky 97 and use its gaming services, you must meet all of the following eligibility criteria without exception:

• You must be at least 18 years of age. Lucky 97 operates a strict 18+ policy and will take all reasonable steps to verify the age of registered users. Any account found to be operated by a person under the age of 18 will be immediately closed and any funds held will be processed in accordance with applicable legal requirements.
• You must be using the platform of your own free will and not under the influence, instruction, or direction of any third party.
• You must not be a resident of any jurisdiction where online gaming is specifically and unambiguously prohibited by national law applicable to individual users.
• You must provide accurate, truthful, and complete information during the registration process, including your full legal name, date of birth, valid Pakistani mobile number, and a functioning email address.
• You must not already hold an active or previously suspended account with Lucky 97.

Lucky 97 may request additional identity verification documents at any point during your account's lifetime, including but not limited to a copy of your CNIC (Computerised National Identity Card), a selfie, or proof of payment method ownership. Failure to provide requested documentation within the specified timeframe may result in account restrictions or closure.

Each individual, household address, IP address, device, and payment method is permitted to maintain only one Lucky 97 account. Operating multiple accounts — whether simultaneously or sequentially — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances.

You are solely responsible for maintaining the security and confidentiality of your Lucky 97 account credentials, including your password and any two-factor authentication codes. Lucky 97 strongly recommends using a unique password that is not shared with any other service.

You must not share your account credentials with any other person. Lucky 97 accounts are personal and non-transferable. All activity conducted under your account is your sole responsibility, whether or not it was authorised by you. If you suspect that your account has been accessed without your authorisation, you must contact Lucky 97 support immediately at support@lucky97.bio.

You are responsible for ensuring that all personal details on your account remain accurate and up to date. Changes to your name, address, mobile number, or email address should be reported to the Lucky 97 support team. Account details cannot be changed to circumvent identity verification requirements.

Lucky 97 accepts deposits exclusively in Pakistani Rupees (PKR) via the following approved payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards issued by Pakistani banks. No other payment methods are accepted, and Lucky 97 does not process transactions in foreign currencies.

The minimum deposit amount is Rs 200. There is no maximum deposit limit specified in these terms, though individual payment method providers may impose their own daily or per-transaction limits. Lucky 97 does not charge any deposit processing fees, though your payment provider may apply its own charges.

Withdrawals are subject to the following conditions:

• Withdrawals can only be processed to a payment method that is registered in your own name and that has been verified against your Lucky 97 account identity documents.
• The minimum withdrawal amount is Rs 500.
• Withdrawal requests are typically processed within the same business day. In exceptional circumstances, processing may take up to three business days.
• Lucky 97 reserves the right to request additional identity verification before processing any withdrawal, particularly for first-time withdrawals or where the withdrawal amount is significantly higher than the player's typical activity.
• Any bonus funds that have not met their stated wagering requirements cannot be withdrawn. Real money funds deposited by the player remain withdrawable at all times, subject to standard verification procedures.
• Lucky 97 does not charge withdrawal fees. Fees charged by your bank or mobile wallet provider are outside Lucky 97's control and are the player's responsibility.

In the event that a deposit is credited to your Lucky 97 account in error, you are required to notify Lucky 97 support immediately. Lucky 97 reserves the right to reverse erroneous credits at any time regardless of whether the funds have been used in gaming activity.

Lucky 97 offers various bonuses and promotions to registered players from time to time, including but not limited to welcome bonuses, deposit match bonuses, free bets, cashback offers, referral rewards, and tournament prize pools. All bonuses are subject to the specific terms attached to each individual offer, which will be published alongside the promotional material.

The following general conditions apply to all Lucky 97 bonuses unless the specific promotion terms state otherwise:

• Wagering Requirements: Most bonuses are subject to a wagering requirement, expressed as a multiplier of the bonus amount (e.g., 20x means you must wager the bonus amount twenty times before it becomes withdrawable). The wagering requirement and any game contribution percentages are stated in the individual promotion terms.
• Time Limits: Bonuses that are not activated within the stated validity period will expire automatically. Bonuses that are activated but whose wagering requirements are not met within the stated period will be forfeited.
• One Bonus Per Person: Promotional offers are limited to one per person, per household, and per IP address. Attempting to claim the same promotion multiple times through different accounts constitutes a violation of these terms.
• Referral Bonuses: Referral rewards under the Lucky 97 refer-a-friend programme are credited only when the referred player completes a qualifying first deposit and meets any stated activity threshold. Referring yourself using a secondary account is strictly prohibited.
• Lucky 97 reserves the right to amend, suspend, or cancel any promotion at any time and without prior notice in the event of technical faults, abuse of promotional terms, or other exceptional circumstances.

All bets placed on Lucky 97 are final once confirmed. Lucky 97 does not accept requests to cancel or amend confirmed bets except in specific circumstances related to technical errors, which are addressed in the error handling clause below.

For casino games, the rules of each individual game apply as described in the game interface. All casino games use certified Random Number Generators (RNG) that are independently tested for statistical fairness. The published RTP (Return to Player) percentage for each casino game represents the theoretical long-run average return and does not guarantee any specific outcome in any individual session.

For sports betting, Lucky 97's sportsbook rules apply as follows:

• All bets are accepted subject to Lucky 97's right to void any bet where the odds were incorrectly displayed due to a technical error, a data feed fault, or human error.
• In the event that a sporting event is postponed, abandoned, or cancelled, bets will be settled in accordance with Lucky 97's event-specific rules, which default to industry-standard settlement procedures.
• In-play betting markets are live and subject to rapid change. Lucky 97 reserves the right to suspend in-play markets at any time without prior notice.
• Lucky 97 reserves the right to limit or restrict the betting activity of any account where there is evidence or reasonable suspicion of professional trading, arbitrage betting, or exploitation of pricing errors.

For poker, the game rules published in the Lucky 97 poker lobby govern all cash table and tournament play, including rake structure, blind levels, all-in protection, and disconnection handling.

The following conduct is strictly prohibited on Lucky 97 and may result in immediate account suspension, permanent closure, forfeiture of balances, and where appropriate, referral to relevant authorities:

• Registering or operating more than one Lucky 97 account under any circumstances.
• Using any software, bot, script, or automated system to interact with the Lucky 97 platform in any way — including automated betting, automated game play, odds monitoring, or account activity simulation.
• Exploiting software bugs, errors, or pricing mistakes on the platform for financial gain. Players who discover a bug are required to report it to Lucky 97 support and not to exploit it. Lucky 97 reserves the right to void all activity conducted during a known error period.
• Engaging in any form of collusion with other players, including on poker tables or in any other multiplayer format.
• Depositing funds obtained through unlawful activity, or using Lucky 97 in any way that could be construed as money laundering or financing of any illegal enterprise.
• Making chargebacks, payment disputes, or fraudulent reversal requests through any payment provider.
• Using another person's payment method, identity documents, or personal details to register or transact on Lucky 97.
• Accessing the platform using a VPN, proxy, or any other tool designed to mask your true location or identity for the purpose of circumventing geographic or identity-based restrictions.
• Engaging in any conduct that is abusive, threatening, or discriminatory toward Lucky 97 staff or other players through any communication channel.

Lucky 97 is committed to responsible gaming and takes its obligations in this area seriously. We offer the following tools to all registered players, accessible at any time via the Responsible Gaming section of your account settings:

• Deposit Limits: Daily, weekly, and monthly deposit limits. Once set, limits can be decreased immediately but increases take a mandatory 24-hour cooling-off period before taking effect.
• Session Time Reminders: Configurable alerts that notify you when you have been playing for a specified duration.
• Loss Limits: Daily, weekly, or monthly caps on net losses. Applied immediately and subject to the same increase delay as deposit limits.
• Cooling-Off Period: A temporary account access restriction of 24 hours, 7 days, or 30 days. During this period, no deposits or bets can be placed.
• Self-Exclusion: A permanent or long-term exclusion from Lucky 97. Self-exclusion periods begin at six months and can be set for longer durations or made permanent. Self-exclusion cannot be reversed during the elected period under any circumstances.

If you believe that a family member is using Lucky 97 in a problematic way, please contact our support team. Lucky 97 takes third-party concerns about problem gambling seriously and will investigate all such reports with discretion.

For more detail on responsible gaming tools and third-party counselling resources available in Pakistan, please visit our dedicated Responsible Gaming page.

All content on the Lucky 97 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, game interfaces, and software — is the property of Lucky 97 or its licensed content providers and is protected by applicable intellectual property law.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from Lucky 97 without the prior written consent of Lucky 97, except that you may print or download a single copy of any page on lucky97.bio for your own personal, non-commercial reference.

The Lucky 97 name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Lucky 97. You must not use such marks without prior written permission.

To the fullest extent permitted by applicable law, Lucky 97 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

Lucky 97 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. While Lucky 97 maintains a target uptime of 99.5% and takes active steps to achieve this, scheduled maintenance periods and unforeseen technical issues may result in temporary unavailability.

Lucky 97 is not responsible for any telecommunications, internet connectivity, or device failures that may prevent you from accessing the platform or from completing a bet or cash-out action during a live game round. It is your responsibility to ensure a stable connection before commencing any gaming session, particularly in time-sensitive games such as the Aviator crash game.

Lucky 97 reserves the right to suspend, restrict, or permanently close any account at its sole discretion and without prior notice in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to comply with an identity verification request within the specified timeframe.
• Suspected fraudulent activity, money laundering, or use of stolen payment credentials.
• Operation of multiple accounts.
• Use of prohibited software or collusion.
• Abusive conduct directed at staff or other players.
• A legally valid instruction from a relevant authority.

In the event that an account is closed due to a breach of these terms, Lucky 97 reserves the right to forfeit any bonus balances held on the account. Real money balances deposited by the player are handled on a case-by-case basis depending on the nature of the breach and any applicable legal obligations.

Players who wish to voluntarily close their Lucky 97 account in good standing may do so by contacting support at support@lucky97.bio. Any real money balance at the time of voluntary closure will be returned to a verified payment method registered on the account after standard withdrawal processing.

Lucky 97 may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. When material changes are made, Lucky 97 will notify registered users via the email address on file or through a prominent notice on the platform.

The effective date at the top of this page indicates when the current version of these terms was last updated. It is your responsibility to review the terms periodically to stay informed of any changes. If you continue to use Lucky 97 after changes are posted, you are confirming your acceptance of the updated terms.

If you do not agree with any changes to these terms, your only recourse is to discontinue use of the platform and request account closure in accordance with Section 11 of these terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the Lucky 97 platform, please contact us through the following channel:

• Email: support@lucky97.bio
• Live Chat: Available 24/7 on lucky97.bio
• Response Time: Email queries are typically responded to within 4 business hours. Live chat responses are immediate during staffed hours.

Lucky 97 takes all queries seriously. If you submit a formal complaint, it will be acknowledged within 24 hours and a resolution sought within five business days. If you are not satisfied with the resolution offered, you may escalate through the dispute resolution process described in our FAQ.